Today was TheTin's final day at SXSW 2018! Tim, Laura and Juliette arrived back in the UK today, and Jamie had one final day to explore Austin and attend panels & sessions. The week flew by and the team will now process and refine all the information they have gained from the team. Here are our final findings for the Daily Digests, stay tuned as we publish more of our insights & learnings from SXSW soon. Read about Jamie's favourite session of the day below:
"Chatbots & Pixiedust: Extraordinary Service Sells" - Jamie
This session was a looking specifically at the intersection between Client Service and Chat-bots and used a lot of reference to Disney where some of the panel had worked. Some great insight in there and detail in how this new frontier can provide personal 1:1 communication at scale.
“It’s the little things, details are everything”
See you next year, South by Southwest!